Effective Date: 5/12/2024

At Ludhiana Woolen Sale, customer satisfaction is our top priority. We strive to deliver high-quality products, but if any issues arise due to an error on our part, we are committed to resolving them promptly. Please read our Refund and Returns Policy carefully.

1. Eligibility for Returns

1.1. Returns are accepted under the following conditions:

  • The product is defective, damaged, or incorrect due to an error on our part.
  • The issue is reported within 48 hours of delivery with proof (photographs of the product and packaging).

1.2. Products are not eligible for return if:

  • They are used, altered, or damaged after delivery.
  • The issue is due to customer mishandling or negligence.

2. Return Process

2.1. To initiate a return:

  • Contact us at info@ludhianawoolensale.com or call us at +91 79825 33463 within 48 hours of delivery.
  • Provide your order ID, details of the issue, and photographs of the product.

2.2. After approval, we will arrange for the product to be picked up or guide you on how to return it.

2.3. The product must be returned in its original packaging along with all tags and accessories.

3. Refund Process

3.1. Refunds are processed under the following conditions:

  • If the return is approved, a full refund will be initiated within 7-10 business days after we receive the product and verify its condition.
  • Refunds will be credited to the original payment method.

3.2. For COD (Cash on Delivery) orders, refunds will be provided via bank transfer. You will need to share your bank account details.

4. Cancellation Policy

4.1. Orders can be canceled within 24 hours of placement by contacting us via email or phone.
4.2. If cancellation is successful, a full refund will be processed within 7-10 business days.

5. Return Shipping Charges

5.1. If the return is due to an error on our part (e.g., defective or incorrect product), the shipping cost will be borne by us.
5.2. If the return is for any other reason, the customer will need to bear the return shipping charges.

6. Non-Returnable Items

The following items are not eligible for return:

  • Customized products or items altered upon customer request.
  • Products purchased during clearance sales or marked as non-returnable.

7. Contact Us

If you have any questions or need assistance with returns or refunds, please contact us:

  • Email: info@ludhianawoolensale.com
  • Phone: +91 79825 33463
  • Address: 901, Near Khajoor Wali Masjid, Tiraha Behram Khan, Daryaganj, Delhi-110002

By shopping with Ludhiana Woolen Sale, you acknowledge and agree to this Refund and Returns Policy. We appreciate your trust and look forward to serving you better.