Effective Date: 5/12/2024

At Ludhiana Woolen Sale, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase. By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information:

  • Personal Details: Name, email address, phone number, and shipping address provided during purchases or inquiries.
  • Payment Information: Card details, UPI IDs, or other payment-related information through secure payment gateways like Razorpay.
  • Website Usage: Information such as IP address, browser type, and pages visited to enhance user experience.

2. How We Use Your Information

The information collected is used for the following purposes:

  • To process orders and deliver products to your doorstep.
  • To respond to customer inquiries and provide support.
  • To send updates about our products, offers, or services (only if you have subscribed).
  • To ensure compliance with legal obligations and protect against fraud.

3. Sharing Your Information

We value your trust and do not sell or share your personal information with third parties, except:

  • Service Providers: Delivery services, payment gateways, or IT support teams assisting in order fulfillment.
  • Legal Compliance: When required by law or to prevent fraudulent activities.

4. How We Protect Your Information

We employ industry-standard measures to safeguard your data, including:

  • Encryption: Secure Socket Layer (SSL) technology for safe data transmission.
  • Restricted Access: Only authorized personnel can access your data.
  • Regular Audits: Periodic reviews of our systems to ensure security compliance.

5. Cookies and Tracking Technologies

Our website uses cookies to improve your experience. Cookies help us:

  • Understand user preferences and optimize website functionality.
  • Track site usage and enhance performance.

You can manage or disable cookies through your browser settings.

6. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to read their privacy policies before sharing any information.

7. Your Rights

You have the right to:

  • Access the personal information we hold about you.
  • Request corrections to inaccurate or incomplete data.
  • Opt-out of receiving promotional emails.
  • Request deletion of your personal data (subject to legal and operational requirements).

To exercise these rights, please contact us at info@ludhianawoolensale.com.

8. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Please review this page regularly for updates.

9. Contact Us

If you have any questions or concerns about our Privacy Policy, please contact us:

  • Email: info@ludhianawoolensale.com
  • Phone: +91-79825 33463
  • Address: 901, Near Khajoor Wali Masjid, Tiraha Behram Khan, Daryaganj, Delhi-110002

Your trust is important to us, and we are committed to ensuring that your privacy is always respected and protected.